The information in this blogpost may now be out of date. See the current GOV.UK content and publishing guidance.
If you're a user of the Licensing application and you've allowed your account to be suspended, email email@example.com to get it reactivated.
GOV.UK uses a single sign-on application. It's called Signon and gives users access to the tools they use, like Whitehall Publisher, to publish content to GOV.UK. Every user who needs access has an account in Signon.
Today we’re making a change that will automatically suspend unused accounts after 45 days of inactivity.
Why we need to clean up Signon accounts
Since the launch of GOV.UK, and more recently during the transition of all departments, when a user needs access to a publishing tool we create a Signon account for them. As you can imagine, with hundreds of users across several departments and agencies, we have quite a large number of accounts.
Over time, people change positions within their organisation, move to other organisations or leave the Civil Service altogether and no longer need their account. We are usually told about this and can suspend that redundant account. When we're not told, that account remains active but isn’t used.
Email reminders before automatic suspension
We understand that some users will still need their account even after 45 days of inactivity. So we send out reminders to the user's email address at 14, 7, 3 and 1 days before suspension. The reminders give those users an opportunity to sign in, which will reactivate their account and stop the suspension.
If you’re regularly using your Signon account then you won’t receive any emails about suspension and have nothing to worry about.
What to do if your account has been suspended
If you try to sign in and receive the message that your account has been suspended, first contact a senior GOV.UK editor in your organisation (or your parent organisation). They can either unsuspend your account themselves, or use the support form to get help from the GOV.UK team.