This is a list of what we’ve been working on since the last update on 02 September 2016, and what we plan to do next. As usual we’ve divided the work up into lists of what we’ve been doing to keep GOV.UK running, and what we’re doing to make it better.
Running and supporting GOV.UK
To keep GOV.UK accurate, available and secure, to support government publishers and to meet the most pressing needs of end users, we’ve:
- improved to 'Check your state pension' content based on user feedback from Department for Work and Pensions
- updated the out-of-date hard-coded embassy finder content
- reviewed GOV.UK campaign pages to make sure the campaigns are still current
Improving GOV.UK
To improve GOV.UK in relation to the missions on our roadmap, we’ve:
- published improved content about what to do if your property is flooded
- spoken with publishers in departments to understand their needs for email notifications
- continued to refine the new content review process ahead of rolling it out to all 4 content teams
- improved the edit functionality in the Specialist Publisher rebuild so publishers can replace old attachments with updated attachments
- worked with HMRC content designers to improve user journeys into the business and personal tax accounts, starting with Self Assessment
Things we plan to do next
In the next 2 to 3 weeks we expect to:
- hold the next content conference, ‘ConCon4’, to bring together content designers from across government to learn and share best practice
- identify the next steps in improving the getting married abroad content
- publish new, improved Council Tax and business rates content
- investigate further improvement opportunities around personal tax content
- start 1st round of research with users of email notifications to understand their needs
- split and rename Specialist Publisher so Specialist Publisher will now just be for finders, and there will be a new one for manuals, called 'Manuals Publisher’
- conduct user research in Manchester on reworked content from the flooding improvement project with Environment Agency
- publish improvements to Council Tax content from collaborative project with the Valuation Office Agency (VOA)
- one-day pair writing project with Ministry of Defence content designers and policy experts to improve content and user journeys to apply for military medals
