The information in this blogpost may now be out of date. See the current GOV.UK content and publishing guidance. As you may have noticed, we’ve recently been hard at work developing and testing a new navigation for GOV.UK.
User researcher with the transition team at GDS.
In the last couple of months, we’ve been researching the needs of specialist users. Specialist users are broadly speaking the users of GOV.UK whose needs are dictated by their specialist interest or profession. As more agencies transition to GOV.UK, the …
A quick way to start doing user research is to arrange for some telephone or Skype interviews with a few of your users. It won’t be comprehensive, but it’s a great way to get started at very little cost. This …
GDS places a lot of emphasis on user needs, and with good reason. Without knowing what our users’ needs are, how can we provide them with the right information and services? During transition we ask you to gather data from …
Related content and links
A blog about running and improving the GOV.UK website, for anyone who is working on GOV.UK or interested in how the digital home of the UK government works. Written by the GOV.UK Team
Standards and guidelines
- Platforms and services: the GOV.UK architecture strategy 9 September 2021
- Working with user feedback during COVID-19 16 August 2021
- How and why we switched to Continuous Deployment on GOV.UK 5 August 2021
- A team effort: pair writing the new Skilled Worker visa guidance with Home Office policy experts 14 July 2021
- How Real User Monitoring will improve GOV.UK for everyone 16 June 2021