Kelvin Gan

Incident report: country drop-downs in smart answers

Posted by: Ikenna Okpala and Kelvin Gan, Posted on: 13 December 2017 - Categories: Incident reports

Between 8 and 9 August 2017, there was a problem with all GOV.UK smart answers that ask users to select a country from a drop-down menu. This post explains what caused the issue and how we solved it.

Incident report: broken Smart Answers

Posted by: Kelvin Gan, Posted on: 27 September 2017 - Categories: Incident reports

This post is about a severity 2 incident with some of our Smart Answers and how it was resolved. We believe in being open about our mistakes and sharing our learning. This is why we have these incident write ups …