David is a user researcher on the GOV.UK content team. He uses qualitative research methods to bring user insights into teams and help them work in user centred ways.
In December 2016 we wrote about our fifth round of benchmarking on GOV.UK. Since the blog post we’ve been analysing and sharing our results across GDS. Although we learned a lot about the specific tasks, we also found out more …
Twice a year the user research team runs a benchmarking exercise so we can see how GOV.UK performs. It’s really important to constantly monitor how we’re doing to identify changes in trends that we should be focussing efforts on.
The GOV.UK app went live in public beta in July 2025. Find out what’s been happening, and what’s coming next, on the GDS blog.