In December 2016 we wrote about our fifth round of benchmarking on GOV.UK. Since the blog post we’ve been analysing and sharing our results across GDS. Although we learned a lot about the specific tasks, we also found out more …
David is a user researcher on the GOV.UK content team. He uses qualitative research methods to bring user insights into teams and help them work in user centred ways.
Twice a year the user research team runs a benchmarking exercise so we can see how GOV.UK performs. It’s really important to constantly monitor how we’re doing to identify changes in trends that we should be focussing efforts on.