In the first 2 quarters of 2017 to 2018, some of GOV.UK’s content designers led improvement projects with government departments on specific content areas. The goal was to improve our understanding of user needs and iterate content to meet those …
We’ve been working closely with the Department for Transport (DfT) and its agencies to support them to improve their content and make it easier to find on GOV.UK. Here's what we’ve learned from doing an audit of 7,396 content items, …
Last quarter, a multidisciplinary team explored how we can improve the transaction (or ‘start page’) content format. A start page marks the point in the user’s journey where they move from finding out information on GOV.UK to completing a transaction …
The Modelling Services team recently blogged about the launch of step by step navigation. This is a new navigation pattern that shows users all the content and transactions they need to complete a service, on GOV.UK and beyond.
On GOV.UK, we’ve just completed our 7th wave of usability benchmarking. It’s something we do every 6 months to get an insight into whether our efforts to improve GOV.UK are having a positive impact on the overall user experience.
I’m a content designer on GOV.UK and Sarah is a content editor at the Student Loans Company (SLC). Last quarter we worked together on improving content around applying for a means-tested student loan. As part of the process, students enter …
When a new digital service is ready to be launched, GDS works with the department or agency behind it to create a starting point for the service. This is the point where a user moves from finding out information on …
When we first created GOV.UK we did it based on the assumption that users shouldn’t need to know who provides a service to be able to use it. Users just want to complete a task - they shouldn’t have to …
We’re working to design, document, and prepare to support a public API for GOV.UK content. We are inviting expressions of interest from those who want to publish GOV.UK content elsewhere, or use GOV.UK content to build things, so that we …
The Government Digital Service (GDS) Transition team has been an industrious bunch since we formed in September 2016. For a team of just 4 people (2 content designers, a content lead and a policy and engagement manager), we’ve achieved a …
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