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How we work

How we ran a discovery for GOV.UK publishing permissions

A picture of the authors using a whiteboard to lead a workshop

We’re always looking to improve GOV.UK for users, including government publishers. Here is how we identified some of the next improvements to the publishing experience.

Why and how we updated the GOV.UK campaign templates

Man sitting at a table in an office with a laptop open. On the laptop screen there is the campaign template backend showing a page with title “Setting up GA4”.

There’s a new and improved campaign template for communicators across government to use on GOV.UK. Read what’s changed and how we’ve tested it.

A team effort: pair writing the new Skilled Worker visa guidance with Home Office policy experts

A piece of paper with handwritten words in circles including “mapping” and “what might be blockers?”.

More than 50 pieces of immigration guidance had to be updated last year. Here’s how we did it.