Read about the user research and testing behind how we created our tool to improve the ‘starting a business’ whole user journey.
How we work
The GOV.UK roadmap has been updated to reflect our 2021 to 2022 plans - find out what’s changed.
We’ve been working on how to scope improving the starting and sustaining a business whole user journey, a big, complex space. Here are 5 lessons we’ve learned.
We're looking at how we can improve the user journey for starting and sustaining a business. This is a huge area to look at - here’s how we scoped what we could improve.
We’ve recently updated the GOV.UK proposition, which sets out what government information and services should go on the GOV.UK website. Find out what we’ve changed and why.
Find out how the Platform Health team at GOV.UK introduced a prioritisation system for fixing bugs, how they iterated it, and how you can use their approach.
We've created a Platform Health team to look after GOV.UK's infrastructure. Find out about how the team works, its goals and its contribution to GOV.UK.
Firebreaks on GOV.UK are similar to Google’s 20% time or Spotify’s hack week. For 1 week every 3 months, teams disband and everyone is given a chance to have some self-directed time to improve GOV.UK. We’ve had 3 firebreaks now: …
This post explores how we plan who works on which team on GOV.UK, and how that process has evolved throughout 2017-2018.
GOV.UK was built rapidly to meet a tight deadline. The push to get GOV.UK out of beta into live, transitioning 326 government websites onto the single domain, and closing down Directgov and BusinessLink resulted in a significant amount of technical …