GOV.UK
Using topic pages to organise content on GOV.UK
Users can struggle to find what they need when they navigate through GOV.UK. Topic pages will help them find what they're looking for more easily.
Content
Introducing a simpler, data-informed publishing experience
We've been working on improving the tools government organisations use to publish content, and the way they use data to make sure that content stays useful.
Running a content improvement project
In the first 2 quarters of 2017 to 2018, some of GOV.UK’s content designers led improvement projects with government departments on specific content areas. The goal was to improve our understanding of user needs and iterate content to meet those …
What we learned from a large scale content audit
We’ve been working closely with the Department for Transport (DfT) and its agencies to support them to improve their content and make it easier to find on GOV.UK. Here's what we’ve learned from doing an audit of 7,396 content items, …
Making it easier for users to sign in to services
Last quarter, a multidisciplinary team explored how we can improve the transaction (or ‘start page’) content format. A start page marks the point in the user’s journey where they move from finding out information on GOV.UK to completing a transaction …
How we approached service mapping
The Modelling Services team recently blogged about the launch of step by step navigation. This is a new navigation pattern that shows users all the content and transactions they need to complete a service, on GOV.UK and beyond.
What we learned from the 7th round of GOV.UK benchmarking
On GOV.UK, we’ve just completed our 7th wave of usability benchmarking. It’s something we do every 6 months to get an insight into whether our efforts to improve GOV.UK are having a positive impact on the overall user experience.
Pair writing with Student Loans Company
I’m a content designer on GOV.UK and Sarah is a content editor at the Student Loans Company (SLC). Last quarter we worked together on improving content around applying for a means-tested student loan. As part of the process, students enter …
Simplifying how we publish GOV.UK start pages
When a new digital service is ready to be launched, GDS works with the department or agency behind it to create a starting point for the service. This is the point where a user moves from finding out information on …
Making it easier to find help and services abroad
When we first created GOV.UK we did it based on the assumption that users shouldn’t need to know who provides a service to be able to use it. Users just want to complete a task - they shouldn’t have to …