Last quarter, a multidisciplinary team explored how we can improve the transaction (or ‘start page’) content format. A start page marks the point in the user’s journey where they move from finding out information on GOV.UK to completing a transaction …
The Modelling Services team recently blogged about the launch of step by step navigation. This is a new navigation pattern that shows users all the content and transactions they need to complete a service, on GOV.UK and beyond.
On GOV.UK, we’ve just completed our 7th wave of usability benchmarking. It’s something we do every 6 months to get an insight into whether our efforts to improve GOV.UK are having a positive impact on the overall user experience.
I’m a content designer on GOV.UK and Sarah is a content editor at the Student Loans Company (SLC). Last quarter we worked together on improving content around applying for a means-tested student loan. As part of the process, students enter …
When a new digital service is ready to be launched, GDS works with the department or agency behind it to create a starting point for the service. This is the point where a user moves from finding out information on …
When we first created GOV.UK we did it based on the assumption that users shouldn’t need to know who provides a service to be able to use it. Users just want to complete a task - they shouldn’t have to …
We’re working to design, document, and prepare to support a public API for GOV.UK content. We are inviting expressions of interest from those who want to publish GOV.UK content elsewhere, or use GOV.UK content to build things, so that we …
The Government Digital Service (GDS) Transition team has been an industrious bunch since we formed in September 2016. For a team of just 4 people (2 content designers, a content lead and a policy and engagement manager), we’ve achieved a …
In December 2016 we wrote about our fifth round of benchmarking on GOV.UK. Since the blog post we’ve been analysing and sharing our results across GDS. Although we learned a lot about the specific tasks, we also found out more …
The Health Service Executive (HSE) is the Irish equivalent of the NHS – its purpose is to build a high quality health service for the people of Ireland. Our core values are care, compassion, trust and learning.
GOV.UK