One of the aims for the GOV.UK roadmap this year was to understand more about how digital tools could improve consultations. In Q3 of this year we hired The Democratic Society and Snook to carry out a 6 week discovery.
There are great teams building online services all over government - but the success of those services depends on how they work as part of users' whole experience. Things fall down if a government letter or helpline tells users something …
We’re trying to fix the marriage abroad smart answer on GOV.UK. The content isn’t helping users get the answers they need and the way we make changes to it is slow and laborious.
The 'getting married abroad smart answer' helps British nationals find out if and how they can get married in another country.
The migration team is migrating GOV.UK’s formats to the new publishing platform. This will mean that the template consolidation team can reduce the number of templates used on GOV.UK making it easier to manage. What are formats? Formats are basically …
We’re Ronni Taylor and Phil Hogg and we’re both HMRC content designers. We usually work in HMRC’s Manchester Digital Design Centre but for 2 weeks in August we moved down south to work alongside our GDS colleagues in London. It’s …
Twice a year the user research team runs a benchmarking exercise so we can see how GOV.UK performs. It’s really important to constantly monitor how we’re doing to identify changes in trends that we should be focussing efforts on.
Our team is here to simplify the GOV.UK frontend architecture and design, so that it’s simpler and faster for us to iterate, making way for exciting improvements in the future.
I’m Trisha Doyle, the Head of Content Design for GDS, and I want to tell you about our work on GOV.UK’s content operating model, following on from Neil Williams’ blog post about it a few months ago.
Where do you start when doing a discovery into so much content? We had 6 weeks to sensibly review and make recommendations about GOV.UK content for international users - not an easy task when GOV.UK has thousands of pages.