As a performance analyst on GOV.UK, my job is to assess how well the site is performing, and track the effects of changes we put in place. Sometimes people think this mostly involves monitoring trends. That's important, but the interesting …
This blog post will cover what we’ve achieved, how our biggest, most exciting challenge is yet to come, and how government needs to work together to get there.
GOV.UK is a busy programme. Every fortnight, we in the programme team check in with our teams to find out what they’ve been up to, what their blockers are, and what they need from us.
Teams at GDS are free to pick the processes and tools that work for them. On the GOV.UK Publishing Platform, our Kanban process is supported by Trello.
Last year Trisha Doyle wrote that content should be part of service design in her post about GOV.UK’s content operating model - I couldn’t agree more.
At GDS, we believe that self-organising teams create the best results. So we give each of our teams the autonomy to pick the delivery approach that works best for them.
In the cross-government content community, we’ve been talking a lot about the crucial part content plays in coherent services. Helping colleagues from other disciplines understand the value of user-centred content is one of the goals of GOV.UK’s content operating model …
We’re trying to make it quicker to update content on GOV.UK. We’re doing this by talking to each other more when we write content, which is making our work better and cutting down the time our editing process takes.
We’ve found that several programs that read webpages for those with visual impairment read ‘eg’ incorrectly, so we’re updating the style guide. Most people who use these programs are used to their quirks, but it’s jarring to hear the wrong …
Getting the title of your content right is vital. When you get it right, users can find it and use it. When you get it wrong, it can really cause problems.