Five lessons from how we approached scoping a whole user journey
Posted by:
Ignacia Orellana, Lead Service Designer at GDS, Posted on:
-
Categories:
Best practice, GDS team, How we work, What we're working on
![2 women looking at sticky notes on a wall](https://insidegovuk.blog.gov.uk/wp-content/uploads/sites/24/2021/04/Compressed-4-lessons-start-a-business-620x413.jpg)
We’ve been working on how to scope improving the starting and sustaining a business whole user journey, a big, complex space. Here are 5 lessons we’ve learned.