We’ve been working on how to scope improving the starting and sustaining a business whole user journey, a big, complex space. Here are 5 lessons we’ve learned.
Ignacia Orellana, Lead Service Designer at GDS
We're looking at how we can improve the user journey for starting and sustaining a business. This is a huge area to look at - here’s how we scoped what we could improve.
Related content and links
A blog about running and improving the GOV.UK website, for anyone who is working on GOV.UK or interested in how the digital home of the UK government works. Written by the GOV.UK Team
Standards and guidelines
- How Real User Monitoring will improve GOV.UK for everyone 16 June 2021
- Incident report: GOV.UK outage on 8 June 2021 11 June 2021
- How we are creating a product to help new business owners 2 June 2021
- Working in data, insight and user research roles at GOV.UK 28 May 2021
- We’ve updated our roadmap for 2021 to 2022 24 May 2021