At the bottom of most pages on GOV.UK, we ask ‘Is there anything wrong with this page?’. We collect the responses anonymously, in our Feedback explorer tool, sometimes called Feedex. These responses help content designers and publishers fix what’s wrong …
During the recent GOV.UK firebreak, we made some improvements to info pages. These are the ‘shadow’ pages that exist for almost every page on GOV.UK. They show user needs for that page and metrics about how well the page meets …
We’ve just launched ‘info’ pages on GOV.UK. These pages aim to help anyone who publishes on GOV.UK to: start content design with user needs spot problems and potential improvements with existing content
I am a member of the GOV.UK User Support team, responsible for improving the [government-only] support form (found at https://www.gov.uk/support/internal). Back in April, we described the process for removing content from the frontend. To make this process easier, we have now added …