Content designer, working for GOV.UK
The content team is dealing with more requests than ever before, and there wasn't a small amount to begin with. Liz Lutgendorff’s post from last December on the content team’s year in numbers gives you a sense of the amount …
DVLA’s contact centre is the largest single-site contact centre in government and it gets over 1 million calls each month. The volume has increased since the changes to important services such as vehicle tax, and scrapping the paper counterpart driving …
The information in this blogpost may now be out of date. See the current GOV.UK content and publishing guidance. GOV.UK has different content areas that deal with different audiences and topics. One term we use a lot when talking about …
The information in this blogpost may now be out of date. See the current GOV.UK content and publishing guidance. The editorial review or 'second pair of eyes' (2i) function is a vital part of the publishing process for mainstream content …