The content team is dealing with more requests than ever before, and there wasn't a small amount to begin with. Liz Lutgendorff’s post from last December on the content team’s year in numbers gives you a sense of the amount …
Content designer, working for GOV.UK
DVLA’s contact centre is the largest single-site contact centre in government and it gets over 1 million calls each month. The volume has increased since the changes to important services such as vehicle tax, and scrapping the paper counterpart driving …
The information in this blogpost may now be out of date. See the current GOV.UK content and publishing guidance. GOV.UK has different content areas that deal with different audiences and topics. One term we use a lot when talking about …
The information in this blogpost may now be out of date. See the current GOV.UK content and publishing guidance. The editorial review or 'second pair of eyes' (2i) function is a vital part of the publishing process for mainstream content …
Related content and links
A blog about running and improving the GOV.UK website, for people who create or manage content on the site, frequent users and anyone else who is interested. Written by the GOV.UK team.
Act now to comply with new accessibility regulations
New regulations mean public sector bodies have a legal duty to make websites and apps accessible. Service and product owners for central government’s website, GOV.UK, need to upload an accessibility page and publishers need to upload an accessible documents policy.
Find out how your public sector organisation is impacted at GOV.UK/accessibility-regulations.
Standards and guidelines
- Respecting users’ privacy on GOV.UK accounts 21 January 2021
- The technical architecture behind a GOV.UK account 7 January 2021
- Five things we’ve learned from researching the GOV.UK account 9 December 2020
- How we designed the GOV.UK accounts trial 26 November 2020
- Mapping the “Start a Business” journey on GOV.UK 14 October 2020