How we deal with product requests on GOV.UK
At GOV.UK we get an average of 120 product support requests a month from the public and organisations across government.
Liz Lutgendorff
A year in the life of the GOV.UK content team
The GOV.UK content team is responsible for updating over 3,200 pieces of content (what we refer to as mainstream content). The content team is made up of about 25 content designers, supported by 2 delivery managers, 2 performance analysts, 3 …
Publishing official documents
June and July are the peak times for publishing official documents, particularly annual reports and accounts. You must publish all official documents on GOV.UK - even if you’re an exempt agency (one that doesn’t normally publish on GOV.UK). This process …
Thinking big: content strategy principles for government
We want to promote a common strategy for content teams across government. This is so we collectively improve content quality across government and identify and fix those things that stop us from meeting our principles. We need all the content …
Content for services: consultations and workshops
GDS content designers can help you if you’re building a service for GOV.UK. We’re offering our help in 2 ways: monthly workshops on content for services 1 to 2 hour individual consultations to talk about the content for your service …
Requesting downtime messages for services
The information in this blogpost may now be out of date. See the current GOV.UK content and publishing guidance. Downtime messages for services should always be requested through your single point of contact as a content request. This can be …
Updating smart answers and calculators
There are 3 main reasons why smart answers, tools and calculators take longer to update than normal (what we call flat) content. They are often more complicated This isn’t to say that flat content isn’t complicated - translating complex tax …
What is the backlog?
I think one of the most frustrating things that a non-agile team would have to deal with when working with an agile team is the “backlog”. What does it mean when the mainstream team say to someone “we’ve added it …
Being Zen about Zendesk
The information in this blogpost may now be out of date. See the current GOV.UK content and publishing guidance. One of the main ways suggestions for content amendments or additions gets fed into our team is through our online request-handling …