Spencer Ball - Content Designer, Race Disparity Unit

Guest post: Why we deleted one of our most popular pages

Spencer Ball - Content Designer, Race Disparity Unit, 26 June 2019 - Content, Data

The Race Disparity Unit recently deleted one of their most popular pages. Find out how they used data to build a case for their decision.

Improving Self Assessment on GOV.UK

Andy Harsant, Jane Eastwood and Spencer Ball - Content Designer, Race Disparity Unit, 25 March 2015 - How we work, User insights

GOV.UK is the new home of HMRC information since we completed transition of all government agencies and arms-length bodies in December 2014. This means that millions of users now come to GOV.UK for information about Self Assessment tax returns. This …

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