How we’re designing GOV.UK Chat
Posted by:
Kuba Bartwicki, Lead Designer, GDS, Sharon McDonald, Lead User Researcher, GDS, Lucy McArthur, Interaction Designer, GDS, Aisling Sweeney, Content Designer, GDS and Robert Sewell, Senior User Researcher, GDS, Posted on:
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Categories:
How we work, User insights, What we're working on
Learn more about our approach to designing GOV.UK’s experimental chatbot.
The GOV.UK app went live in public beta in July 2025. Find out what’s been happening, and what’s coming next,