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Sharon McDonald, Lead User Researcher, GDS

The findings of our first generative AI experiment: GOV.UK Chat

A screenshot of the experimental GOV.UK Chat system. A user has typed in a question and the system is generating a response. The question reads “As a small business, do I need to charge VAT to people in Italy when I sell a service online?”

GOV.UK has run its first generative AI experiment to see how a Large Language Model (LLM) would work using GOV.UK content. Here are our early findings.