Ignacia Orellana, Lead Service Designer at GDS

Five lessons from how we approached scoping a whole user journey

Ignacia Orellana, Lead Service Designer at GDS, 4 May 2021 - Best practice, GDS team, How we work, What we're working on

We’ve been working on how to scope improving the starting and sustaining a business whole user journey, a big, complex space. Here are 5 lessons we’ve learned.

Scoping the “starting and sustaining a business” whole user journey

Ignacia Orellana, Lead Service Designer at GDS, 28 April 2021 - How we work, What we're working on

We're looking at how we can improve the user journey for starting and sustaining a business. This is a huge area to look at - here’s how we scoped what we could improve.

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