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5 things we learned testing GOV.UK Chat: an AI assistant for government

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5 things we learned testing GOV.UK Chat: an AI assistant for government

Learn about the key findings from our pilots of GOV.UK Chat, and how we’ve evaluated its performance ahead of the next phase.

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Mapping and user needs - best practice

Posted by: Natalie Shaw, Posted on: 9 July 2014 - Categories: Transition, User insights

Transition shouldn't be jarring for users. A successful transition means users can still find what they're looking for, wherever it's hosted. Mappings maintain continuity for users when your website transitions to GOV.UK. A mapping is either: a redirect to GOV.UK content, if the …

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Volunteer for user research on Whitehall Publisher

Posted by: Lisa Scott, Posted on: 8 July 2014 - Categories: User insights

Why Help us fully understand your publishing needs, and the context in which you work, so that we can build and improve features in Whitehall Publisher. Who Regular users of Whitehall Publisher. What A 1hr, lab-based session. You'll be in …

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Content clinic 26 June: what we discussed

Posted by: Rosie Cowling, Posted on: 7 July 2014 - Categories: Best practice, Events

The information in this blogpost may now be out of date. See the current GOV.UK content and publishing guidance. GDS runs a content clinic once a month, to give editors and writers from departments and agencies a chance to ask …

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Content for services: consultations and workshops

Posted by: Liz Lutgendorff, Posted on: 4 July 2014 - Categories: Best practice, Events

GDS content designers can help you if you’re building a service for GOV.UK. We’re offering our help in 2 ways: monthly workshops on content for services 1 to 2 hour individual consultations to talk about the content for your service …

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GOV.UK weeknotes (4 July)

Posted by: Graham Francis, Posted on: 4 July 2014 - Categories: What we're working on

Our summary of what the GOV.UK product teams have been up to recently, and what to look out for next. 10 things we've done recently In the last few weeks, we have: published a GOV.UK proposition which clearly explains what GOV.UK …

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A new way to ask for content advice

Posted by: Clare Lenton, Posted on: 3 July 2014 - Categories: Product changes, Working with us

The information in this blogpost may now be out of date. See the current GOV.UK content and publishing guidance. We recently blogged about our new standing page which brings together sources of guidance on publishing for editors. But we know that …

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New broken link checker for checking links before you publish

Posted by: Lisa Scott, Posted on: 2 July 2014 - Categories: Product changes

We've released a broken link checker feature in Whitehall Publisher. When creating or editing content, you should run the broken link checker before you publish. If the checker finds possible broken links in your content, you'll get a warning listing the faulty …

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Requesting downtime messages for services

Posted by: Liz Lutgendorff, Posted on: 1 July 2014 - Categories: Working with us

The information in this blogpost may now be out of date. See the current GOV.UK content and publishing guidance. Downtime messages for services should always be requested through your single point of contact as a content request. This can be …

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Improved specialist browse features

Posted by: Vicky Buser, Posted on: 30 June 2014 - Categories: Product changes

In user research we’ve seen that users are finding it hard to scan long A to Z lists of content titles on specialist sub-topic pages. This blog post describes some improvements to specialist  browse pages we're making to address this …

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Getting a web metrics dashboard up and running

Posted by: John Joseph, Posted on: 26 June 2014 - Categories: User insights

Peter Jordan blogged recently about the new content dashboards. This week John Joseph from the Department for Environment, Food & Rural Affairs (Defra), writes about how he used Google Analytics and a little help from GDS to create dashboards to track and …

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Inside GOV.UK

A blog about running and improving GOV.UK, for anyone who is working on GOV.UK or interested in how the digital home of the UK government works. Written by the Government Digital Service team.

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Read about the GOV.UK app

Graphic showing 3 mobile phone screens with GOV.UK app on them. Title "GOV.UK Public beta"The GOV.UK app went live in public beta in July 2025. Find out what’s been happening, and what’s coming next, on the GDS blog.

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