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Improving GOV.UK notifications

Posted by: Michael Holland, Posted on: 1 February 2018 - Categories: Product changes, Vision and plans
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Over 700,000 people receive email updates from GOV.UK. These notifications help people find out when government information they’re interested in changes. At GOV.UK, we’re working on making it easier for people to sign up to receive the notifications they need, …

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Incident report: Licensing application outage

Posted by: David Basalla, Posted on: 26 January 2018 - Categories: Incident reports

This post outlines 2 recent production issues on GOV.UK and how they were resolved. We’ve blogged in the past about what happens when things go wrong on GOV.UK and how we classify and prioritise incidents. What happened From around 2:50pm …

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Improving accessibility with accessibility acceptance criteria

Posted by: Paul Hayes, Posted on: 24 January 2018 - Categories: Best practice
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At Government Digital Service, everything we build must be accessible. It’s one of our design principles, 'This is for everyone': Accessible design is good design. Everything we build should be as inclusive, legible and readable as possible. [...] The people …

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Travel advice publisher incident roundup

Posted by: Graham Pengelly and Thomas Leese, Posted on: 19 January 2018 - Categories: Incident reports

This post is about 2 incidents that affected our travel advice pages, and how they were resolved. We’ve posted before about what happens when things go wrong on GOV.UK, and how we classify and prioritise incidents on GOV.UK.

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What we learned from the 7th round of GOV.UK benchmarking

Posted by: Michael Holland, Posted on: 17 January 2018 - Categories: Content, How we work, User insights
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On GOV.UK, we’ve just completed our 7th wave of usability benchmarking. It’s something we do every 6 months to get an insight into whether our efforts to improve GOV.UK are having a positive impact on the overall user experience.

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Incident report: GOV.UK outages

Posted by: Tim Blair and Graham Pengelly, Posted on: 8 January 2018 - Categories: Incident reports

This post is about two severity 1 incidents caused by problems with our third-party suppliers, and how they were resolved. The incidents affected the availability of GOV.UK.

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Inside GOV.UK

A blog about running and improving GOV.UK, for anyone who is working on GOV.UK or interested in how the digital home of the UK government works. Written by the Government Digital Service team.

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Graphic showing 3 mobile phone screens with GOV.UK app on them. Title "GOV.UK Public beta"The GOV.UK app went live in public beta in July 2025. Find out what’s been happening, and what’s coming next, on the GDS blog.

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