At last week's Content Design Conference a few of us huddled around a table at Impact Hub Westminster to talk about one of my favourite things: the future.
Padma is a content designer and product content lead for the ‘Services and information’ bit of GOV.UK.
Working in sprints means we can respond quickly to changing priorities. This is vital when working on content for government. It also means that there’s no need for departments to send through content requests months in advance. There are 3 …
A content designer looks at each content request coming in on a particular day (this happens on a rota system). For any specific content request they receive, they can: send it through to be scheduled for a detailed review and, …
We use an agile project management approach. As you may already know, agile has several main features. Here’s how we use them for mainstream. Sprints We divide our time into ‘sprints’. A GOV.UK mainstream sprint lasts a week and runs …
The information in this blogpost may now be out of date. See the current GOV.UK content and publishing guidance. Our analytics guru Lana Gibson recently showed us how to improve our users’ experience by looking at what people were searching …
We publish over 100 changes to content every week to the ‘services and information’ section of GOV.UK alone. This means we get 100 chances to improve the content. But it also means there are over 100 opportunities for GOV.UK to …
Since GOV.UK launched we've been grappling with something: how should we treat content that doesn't affect many people but could affect anyone? It wasn’t a huge deal at first, since we generally handed off to third-party sites for details. We …
Related content and links
A blog about running and improving the GOV.UK website, for anyone who is working on GOV.UK or interested in how the digital home of the UK government works. Written by the GOV.UK Team
Standards and guidelines
- Platforms and services: the GOV.UK architecture strategy 9 September 2021
- Working with user feedback during COVID-19 16 August 2021
- How and why we switched to Continuous Deployment on GOV.UK 5 August 2021
- A team effort: pair writing the new Skilled Worker visa guidance with Home Office policy experts 14 July 2021
- How Real User Monitoring will improve GOV.UK for everyone 16 June 2021