GOV.UK
What’s next for the content design community
At last week's Content Design Conference a few of us huddled around a table at Impact Hub Westminster to talk about one of my favourite things: the future.
Padma Gillen
Padma is a content designer and product content lead for the ‘Services and information’ bit of GOV.UK.
How to make requests for changes to mainstream content
Working in sprints means we can respond quickly to changing priorities. This is vital when working on content for government. It also means that there’s no need for departments to send through content requests months in advance. There are 3 …
Mainstream workflow: from content request to live
A content designer looks at each content request coming in on a particular day (this happens on a rota system). For any specific content request they receive, they can: send it through to be scheduled for a detailed review and, …
GOV.UK mainstream: how we work
We use an agile project management approach. As you may already know, agile has several main features. Here’s how we use them for mainstream. Sprints We divide our time into ‘sprints’. A GOV.UK mainstream sprint lasts a week and runs …
6 principles for smoothing out the user journey
The information in this blogpost may now be out of date. See the current GOV.UK content and publishing guidance. Our analytics guru Lana Gibson recently showed us how to improve our users’ experience by looking at what people were searching …
Maintaining quality content: iteration and the matrix
We publish over 100 changes to content every week to the ‘services and information’ section of GOV.UK alone. This means we get 100 chances to improve the content. But it also means there are over 100 opportunities for GOV.UK to …
How to treat low-demand content
Since GOV.UK launched we've been grappling with something: how should we treat content that doesn't affect many people but could affect anyone? It wasn’t a huge deal at first, since we generally handed off to third-party sites for details. We …