Seaham, hear ‘em, thank ‘em: learning from business helpline advisers
A team of GOV.UK content designers, a delivery manager and user researcher have been working to improve the GOV.UK content about how to set up a business.
Content
Splitting and renaming Specialist Publisher
Last month we wrote about our work to rebuild Specialist Publisher, the app used for creating manuals and finders on GOV.UK. This post provides an update on progress, and tells you about some changes we're making to split it into …
A/Bsolutely fabulous testing
Here’s an example of how a multi-disciplinary team of user researchers, performance analysts, content designers and developers work together to improve the user experience on GOV.UK.
Content queries come in all shapes and sizes
In December last year I got a very exciting call. A month later I started as Government Digital Service’s (GDS) first junior content designer.
Designing a content operating model for the next phase of GOV.UK
One of the objectives on our roadmap this year is to review the content operating model for GOV.UK. Work on this is now well underway, and we’re ready to share more detail on what, why and how. What we’re doing …
Changes to the style guide: no more eg, and ie, etc
We’ve found that several programs that read webpages for those with visual impairment read ‘eg’ incorrectly, so we’re updating the style guide. Most people who use these programs are used to their quirks, but it’s jarring to hear the wrong …
The content design meetup in Newcastle - a roundup
What happens when you get 40 content designers in a room? We tested this theory at the content design meetup in Newcastle on Tuesday 21 June and learned about accessibility, user research and forms.
Workshops on pair writing and writing good content change requests
We’re re-running a couple of workshops from past content conferences, one practicing pair writing and one to help people submitting content change requests to GOV.UK content designers at GDS. Writing good content change requests We know a lot of people …
Making content about debt better through collaboration
Posted by:
Paula Stephenson and Tom Hughes, Posted on:
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Categories:
Content, How we work, Working with us
The Insolvency Service approached us last year with the idea of creating some content to help people in debt find out what options are available to them. We thought it would be useful too, and suggested we develop it together. …
Related content and links
The GOV.UK roadmap
Read the GOV.UK roadmap to find out what the GOV.UK team are working on. It shows what we’ve recently shipped, what we’re working on and what we’re looking into.
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