How we’re designing GOV.UK Chat
How we’re designing GOV.UK Chat
Learn more about our approach to designing GOV.UK’s experimental chatbot.
Seaham, hear ‘em, thank ‘em: learning from business helpline advisers
A team of GOV.UK content designers, a delivery manager and user researcher have been working to improve the GOV.UK content about how to set up a business.
Splitting and renaming Specialist Publisher
Last month we wrote about our work to rebuild Specialist Publisher, the app used for creating manuals and finders on GOV.UK. This post provides an update on progress, and tells you about some changes we're making to split it into …
What we're working on: 2 September 2016
This is a list of what we’ve been working on since the last update on 19 August 2016, and what we plan to do next. As usual we’ve divided the work up into lists of what we’ve been doing to …
A/Bsolutely fabulous testing
Here’s an example of how a multi-disciplinary team of user researchers, performance analysts, content designers and developers work together to improve the user experience on GOV.UK.
Roadmap update! Quarter 1 roundup and what we're doing in quarter 2
Posted by:
Jen Allum - Former Director, GOV.UK, Posted on:
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Categories:
Vision and plans, What we're working on
At the beginning of the year Neil Williams shared the 2016/17 roadmap for GOV.UK. I’ve just been appointed as GOV.UK’s Lead Product Manager and, as we’re into our second quarter now, I want to provide an update on our progress.
What we’re working on: 19 August 2016
This is a list of what we’ve been working on since the last update on 5 August 2016, and what we plan to do next. As usual we’ve divided the work up into lists of what we’ve been doing to keep …
What we're working on: 5 August 2016
This is a list of what we’ve been working on since the last update on 22 July 2016, and what we plan to do next. As usual we’ve divided the work up into lists of what we’ve been doing to …
Content queries come in all shapes and sizes
In December last year I got a very exciting call. A month later I started as Government Digital Service’s (GDS) first junior content designer.
How we deal with product requests on GOV.UK
At GOV.UK we get an average of 120 product support requests a month from the public and organisations across government.
The Specialist Publisher rebuild: behind the scenes
Posted by:
Jen Allum - Former Director, GOV.UK, Posted on:
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Categories:
Product changes, What we're working on
Since mid-2015 we’ve been busy rebuilding Specialist Publisher - the application that powers the Manual and Finder content formats on GOV.UK. This post is an update on where we've got to.
Related content and links
GOV.UK’s strategy for growth
GOV.UK is moving to be multi-channel. Learn more about our priorities by reading our strategy for growth.
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