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5 things we learned testing GOV.UK Chat: an AI assistant for government

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5 things we learned testing GOV.UK Chat: an AI assistant for government

Learn about the key findings from our pilots of GOV.UK Chat, and how we’ve evaluated its performance ahead of the next phase.

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Sprint ending 25th June

Posted by: gov.uk archive author, Posted on: 19 June 2013 - Categories: What we're working on

...Gov on other parts of GOV.UK, like the travel alerts service. Knowing when the office is open is usually helpful to people before they rock up there. Cleaned up a...

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How search works

Posted by: Neil Williams, Posted on: 17 June 2013 - Categories: Product changes

The improved GOV.UK site search has been up for a few days now. It makes things better for users by headlining the top 3 search results, then showing the rest...

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Sprint ending 18 June is all about transition

Posted by: Neil Williams, Posted on: 13 June 2013 - Categories: What we're working on

...this: Currently this is just a view of the data. The work for this week includes beginning to get data into the tool automatically and enabling organisations to edit it....

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Foreign language only documents

Posted by: Ross Ferguson, Posted on: 13 June 2013 - Categories: Product changes

The information in this blogpost may now be out of date. See the current GOV.UK content and publishing guidance. Translated editions of documents have been a feature of Whitehall for...

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Duplicate titles in site search

Posted by: Ross Ferguson, Posted on: 12 June 2013 - Categories: Best practice

There’s been a GDS team diligently working away improving search on GOV.UK. They’ve asked us to relay some important general advice to Whitehall publishers. They’ve come across several apparent duplicate results while testing site search, which are confusing users. There are two …

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Embedding contact information into pages

Posted by: Neil Williams, Posted on: 7 June 2013 - Categories: Product changes

Inserting contacts into pages just got lots easier. Instead of going to the organisation admin and copying the contact reference markdown to your clipboard, you can now just start typing...

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Blog discovery: what you told us

Posted by: Graham Francis, Posted on: 5 June 2013 - Categories: User insights

We wrote here last week about the plans for the GOV.UK blogs platform and how to get one. Alongside the technical work being done by dxw, we asked Steph Gray of Helpful Technology  to talk to nine ministerial departments with blog platforms to identify the …

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Covering rolling news events: Woolwich case study

Posted by: Graham Francis, Posted on: 5 June 2013 - Categories: Working with us

We wanted to share with others the thoughtful approach that the No10 digital team have taken to covering the recent tragic events in Woolwich on GOV.UK. As the story unfolded, the team decided to keep a single landing page updated with the …

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Good news and bad news about email alerts

Posted by: Neil Williams, Posted on: 5 June 2013 - Categories: Product changes

First the bad news. As many of you will have noticed, we experienced a nasty bug today which meant that email alerts were going out with only the format name...

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Whitehall is getting personal and other new features

Posted by: Ross Ferguson, Posted on: 30 May 2013 - Categories: Product changes, Transition

Some of the Whitehall team may have been taking a well-deserved holiday but the team has kept plugging away on some cracking new features, performance enhancements and tools to aid...

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Inside GOV.UK

A blog about running and improving GOV.UK, for anyone who is working on GOV.UK or interested in how the digital home of the UK government works. Written by the Government Digital Service team.

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Graphic showing 3 mobile phone screens with GOV.UK app on them. Title "GOV.UK Public beta"The GOV.UK app went live in public beta in July 2025. Find out what’s been happening, and what’s coming next, on the GDS blog.

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