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GOV.UK has entered the Chat: our vision for GOV.UK Chat

Posted by: Leanne Cummings, Director, Products and Services, GDS, Posted on: 16 December 2025 - Categories: Vision and plans, What we're working on, Working with us
A white text box is displayed in front of a light blue background. The text box reads "Hello, I'm GOV.UK Chat"

Learn about our plans for GOV.UK Chat, the AI-powered chat system we’ve built as an easier, quicker way to interact with government.

Read more of GOV.UK has entered the Chat: our vision for GOV.UK Chat - 9 comments

How we’re designing GOV.UK Chat

Posted by: Kuba Bartwicki, Lead Designer, GDS, Sharon McDonald, Lead User Researcher, GDS, Lucy McArthur, Interaction Designer, GDS, Aisling Sweeney, Content Designer, GDS and Robert Sewell, Senior User Researcher, GDS, Posted on: 28 November 2024 - Categories: How we work, User insights, What we're working on
3 mobile phone screens displaying GOV.UK Chat. A user has asked ‘Can I claim capital allowances for a house?’ and GOV.UK Chat has provided an answer, plus 2 links to check it on GOV.UK.

Learn more about our approach to designing GOV.UK’s experimental chatbot.

Read more of How we’re designing GOV.UK Chat - 5 comments

GOV.UK Chat: Understanding and addressing jailbreaking in our generative AI experiment

Posted by: The GOV.UK AI Team, Posted on: 5 November 2024 - Categories: How we work, What we're working on
An image of the initial message seen by GOV.UK Chat users displayed on a smartphone, against a light blue background. The message says “Hello, I’m GOV.UK Chat. I’m an experimental tool that uses AI to help you find information about business and trade.”

Learn how we’re addressing the risk of our experimental chatbot being manipulated to produce unintended or harmful responses.

Read more of GOV.UK Chat: Understanding and addressing jailbreaking in our generative AI experiment - 1 comment

We’re running a private beta of GOV.UK Chat

Posted by: Sam Dub, Product Lead on GOV.UK, GDS and Josh Davey, Senior Product Manager, Posted on: 5 November 2024 - Categories: What we're working on
A white text box is displayed in front of a light blue background. The text box reads "Hello, I'm GOV.UK Chat"

This month we’re beginning an experimental pilot of our AI-powered chatbot. Here’s what we’ve been doing since our last update about GOV.UK Chat and what’s happening now.

Read more of We’re running a private beta of GOV.UK Chat - 2 comments

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Graphic showing 3 mobile phone screens with GOV.UK app on them. Title "GOV.UK Public beta"The GOV.UK app went live in public beta in July 2025. Find out what’s been happening, and what’s coming next, on the GDS blog.

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