Content queries come in all shapes and sizes
In December last year I got a very exciting call. A month later I started as Government Digital Service’s (GDS) first junior content designer.
How we work
How we deal with product requests on GOV.UK
At GOV.UK we get an average of 120 product support requests a month from the public and organisations across government.
Weekend reading
While of course I would hope that you're not thinking about or doing work things over the weekend, here are a couple of posts from other GDS blogs that you might find interesting.
Improving the postcode matching on GOV.UK
We’ve just finished improving the application we use on GOV.UK for postcode matching. It’s used to give a result for ‘local transactions’ and ‘find my nearest’ formats. Local transactions help users find services and content that are provided by their …
And in other GDS blogs...
Here are a couple of blog posts from the other GDS teams that caught my eye.
Guest post: Reducing guidance about school procurement
At the beginning of the year we asked the content design community if they had any examples of best practice that they could share, to help other teams see how they might also make improvements to their content. This post …
Categorising incidents on GOV.UK
...publish content. We take any problem on GOV.UK very seriously, and so we’ve made sure that we have a framework to refer to when we make decisions about how to...
Making content about debt better through collaboration
Posted by:
Paula Stephenson and Tom Hughes, Posted on:
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Categories:
Content, How we work, Working with us
The Insolvency Service approached us last year with the idea of creating some content to help people in debt find out what options are available to them. We thought it would be useful too, and suggested we develop it together. …
Getting titles wrong: what you can learn from our mistake
Getting the title of your content right is vital. When you get it right, users can find it and use it. When you get it wrong, it can really cause problems.
Some weekend reading from other GDS blogs
Here are a few blog posts from the rest of GDS that I've found interesting this week (and you might too).
Related content and links
GOV.UK’s strategy for growth
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