How we deal with product requests on GOV.UK
At GOV.UK we get an average of 120 product support requests a month from the public and organisations across government.
How we work
Weekend reading
While of course I would hope that you're not thinking about or doing work things over the weekend, here are a couple of posts from other GDS blogs that you might find interesting.
Improving the postcode matching on GOV.UK
We’ve just finished improving the application we use on GOV.UK for postcode matching. It’s used to give a result for ‘local transactions’ and ‘find my nearest’ formats. Local transactions help users find services and content that are provided by their …
And in other GDS blogs...
Here are a couple of blog posts from the other GDS teams that caught my eye.
Guest post: Reducing guidance about school procurement
At the beginning of the year we asked the content design community if they had any examples of best practice that they could share, to help other teams see how they might also make improvements to their content. This post …
Categorising incidents on GOV.UK
Over the last year, we’ve been improving how we manage technical support on GOV.UK. Towards the end of 2015, we blogged about how we respond when things go wrong on GOV.UK and not long after that we published our very …
Making content about debt better through collaboration
Posted by:
Paula Stephenson and Tom Hughes, Posted on:
-
Categories:
Content, How we work, Working with us
The Insolvency Service approached us last year with the idea of creating some content to help people in debt find out what options are available to them. We thought it would be useful too, and suggested we develop it together. …
Getting titles wrong: what you can learn from our mistake
Getting the title of your content right is vital. When you get it right, users can find it and use it. When you get it wrong, it can really cause problems.
Some weekend reading from other GDS blogs
Here are a few blog posts from the rest of GDS that I've found interesting this week (and you might too).
Capturing comprehensive analytics across GOV.UK
To help us analyse and measure the performance of our content we use Google Analytics, which records the pages users visit. This year we’ve made improvements to GOV.UK that allows us to comprehensively record information about users’ interactions across the …
Related content and links
GOV.UK’s strategy for growth
GOV.UK is moving to be multi-channel. Learn more about our priorities by reading our strategy for growth.
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