As of 6 April 2016, every dog in the UK must be fitted with a microchip - all 8 million of them. Currently around 60% of them are sporting ‘chips. Not a bad start, but that’s still a significant number …
In the GOV.UK content team we spend 20% of our time on ‘improvement themes’ where we iterate content based on data and user feedback. We identify content that needs improving by working with performance analysts, user researchers and analysing feedback …
Education is the first theme of the GDS finding things project, and early years is the first content area. As we’ve now completed our audit of the early years content, and it went pretty smoothly, other departments have been asking …
The finding things taxonomy work has completed the first content audit. This involved editors from different organisations reviewing all the content about early years education and childcare provision (eg childminding). Here's how we got on.
I know many of you are having trouble getting places on our training to write for and publish on GOV.UK. So I wanted to give you an update. We’ve been busy Since April we‘ve trained about 1,100 people in about …
Last week we refreshed the content about the driving test on GOV.UK. It's the biggest change that's been made to it since the beta of GOV.UK launched back in February 2012.
DVLA’s contact centre is the largest single-site contact centre in government and it gets over 1 million calls each month. The volume has increased since the changes to important services such as vehicle tax, and scrapping the paper counterpart driving …
During the summer months, we worked with the Driver and Vehicle Standards Agency (DVSA) to improve the content on GOV.UK for lorry and bus drivers.
At GOV.UK, one of our priorities until the end of March is rebuilding our publishing tools. This is so that it will be easier to improve them in the future, and make them reusable for third parties. As part of …
The GOV.UK content team is responsible for updating over 3,200 pieces of content (what we refer to as mainstream content). The content team is made up of about 25 content designers, supported by 2 delivery managers, 2 performance analysts, 3 …
GOV.UK is moving to be multi-channel. Learn more about our priorities by reading our strategy for growth.
Subscribe to Inside GOV.UK to keep up to date with our work.