This month we’re beginning an experimental pilot of our AI-powered chatbot. Here’s what we’ve been doing since our last update about GOV.UK Chat and what’s happening now.
This post outlines a recent production issue on GOV.UK and how it was resolved. We’ve blogged in the past about what happens when things go wrong on GOV.UK, and also how we classify and prioritise incidents.
At GDS, we believe that self-organising teams create the best results. So we give each of our teams the autonomy to pick the delivery approach that works best for them.
The goal for GOV.UK in the next financial year is: “make the single domain work harder for users”.
This is a list of what we’ve been working on since the last update on 30 January 2017, and what we plan to do next. As usual, we’ve divided the work up into lists of what we’ve been doing to …
In the cross-government content community, we’ve been talking a lot about the crucial part content plays in coherent services. Helping colleagues from other disciplines understand the value of user-centred content is one of the goals of GOV.UK’s content operating model …
We’re trying to make it quicker to update content on GOV.UK. We’re doing this by talking to each other more when we write content, which is making our work better and cutting down the time our editing process takes.
The Finding Things team held a tagging day on 9 January 2017 to connect the education-related content to the draft new taxonomy. Publishers look at each of their pages and choose tags like "Early years funding" and "Phonics".
Here’s an update on what GOV.UK has been up to in the third quarter (Q3) of this financial year (October to December), and our plans for the last quarter (now until April).
This is a list of what we’ve been working on since the last update on 13 January 2017, and what we plan to do next. As usual, we’ve divided the work up into lists of what we’ve been doing to …
One of the aims for the GOV.UK roadmap this year was to understand more about how digital tools could improve consultations. In Q3 of this year we hired The Democratic Society and Snook to carry out a 6 week discovery.
GOV.UK is moving to be multi-channel. Learn more about our priorities by reading our strategy for growth.
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