Find out how we've used insights and evaluation to refine our experimental AI-powered chatbot ahead of opening up access more widely
It's been a while since I've done one of these posts about other posts. So as it's Christmas, here's a list of things written by other people. They are interesting, I promise.
Twice a year the user research team runs a benchmarking exercise so we can see how GOV.UK performs. It’s really important to constantly monitor how we’re doing to identify changes in trends that we should be focussing efforts on.
This is a list of what we’ve been working on since the last update on 28 November 2016, and what we plan to do next. As usual we’ve divided the work up into lists of what we’ve been doing to …
Our team is here to simplify the GOV.UK frontend architecture and design, so that it’s simpler and faster for us to iterate, making way for exciting improvements in the future.
...app I've been involved in building from the ground up, so it was a proud moment to see it come to fruition. I'm looking forward to delivering further iterations and...
...difficulty finding the things they need on the site. We’ve got a team - aptly named ‘Finding Things’ - which has been working on how to address this problem. Part...
Where do you start when doing a discovery into so much content? We had 6 weeks to sensibly review and make recommendations about GOV.UK content for international users - not an easy task when GOV.UK has thousands of pages.
Checking someone’s criminal record isn’t straightforward. In some cases, employers must check someone’s criminal record, but in others it’s a criminal offence to request a check.
This is a list of what we’ve been working on since the last update on 11 November 2016, and what we plan to do next. As usual we’ve divided the work up into lists of what we’ve been doing to …
This post is a report about 2 recent incidents on the GOV.UK website. We’re still working through our incident process, but due to the scale of these issues, we felt it was important to publish our report as soon as …
The GOV.UK app went live in public beta in July 2025. Find out what’s been happening, and what’s coming next, on the GDS blog.