Designing GOV.UK Chat for the GOV.UK app
Designing GOV.UK Chat for the GOV.UK app
Learn how we designed GOV.UK Chat to integrate into the GOV.UK app and the improvements we made based on user insights.
Formats and templates - what’s the difference?
The migration team is migrating GOV.UK’s formats to the new publishing platform. This will mean that the template consolidation team can reduce the number of templates used on GOV.UK making it easier to manage. What are formats? Formats are basically …
Guest post: What a difference 2 weeks can make…
We’re Ronni Taylor and Phil Hogg and we’re both HMRC content designers. We usually work in HMRC’s Manchester Digital Design Centre but for 2 weeks in August we moved down south to work alongside our GDS colleagues in London. It’s …
Cross-posting time
It's been a while since I've done one of these posts about other posts. So as it's Christmas, here's a list of things written by other people. They are interesting, I promise.
Is GOV.UK getting easier to use?
Twice a year the user research team runs a benchmarking exercise so we can see how GOV.UK performs. It’s really important to constantly monitor how we’re doing to identify changes in trends that we should be focussing efforts on.
What we're working on: 09 December 2016
This is a list of what we’ve been working on since the last update on 28 November 2016, and what we plan to do next. As usual we’ve divided the work up into lists of what we’ve been doing to …
Consolidating our content templates
Our team is here to simplify the GOV.UK frontend architecture and design, so that it’s simpler and faster for us to iterate, making way for exciting improvements in the future.
5 reflections from 5 GOV.UK people on the occasion of GDS's 5th birthday
...app I've been involved in building from the ground up, so it was a proud moment to see it come to fruition. I'm looking forward to delivering further iterations and...
GOV.UK’s content operating model: what’s next after discovery
...difficulty finding the things they need on the site. We’ve got a team - aptly named ‘Finding Things’ - which has been working on how to address this problem. Part...
Discovering international content
Where do you start when doing a discovery into so much content? We had 6 weeks to sensibly review and make recommendations about GOV.UK content for international users - not an easy task when GOV.UK has thousands of pages.
A new tool to help users check someone’s criminal record
Checking someone’s criminal record isn’t straightforward. In some cases, employers must check someone’s criminal record, but in others it’s a criminal offence to request a check.
Related content and links
Download the GOV.UK app
The GOV.UK app went live in public beta in July 2025. Find out how to download it for free on GOV.UK.