User insights help us to understand how we can develop GOV.UK to ensure it continues to meet people’s needs and work well for everyone. Learn about some of 2025’s main findings across the GOV.UK website, app and social media channels.
...app I've been involved in building from the ground up, so it was a proud moment to see it come to fruition. I'm looking forward to delivering further iterations and...
...difficulty finding the things they need on the site. We’ve got a team - aptly named ‘Finding Things’ - which has been working on how to address this problem. Part...
Where do you start when doing a discovery into so much content? We had 6 weeks to sensibly review and make recommendations about GOV.UK content for international users - not an easy task when GOV.UK has thousands of pages.
Checking someone’s criminal record isn’t straightforward. In some cases, employers must check someone’s criminal record, but in others it’s a criminal offence to request a check.
This is a list of what we’ve been working on since the last update on 11 November 2016, and what we plan to do next. As usual we’ve divided the work up into lists of what we’ve been doing to …
This post is a report about 2 recent incidents on the GOV.UK website. We’re still working through our incident process, but due to the scale of these issues, we felt it was important to publish our report as soon as …
This is a list of what we’ve been working on since the last update on 28 October 2016, and what we plan to do next. As usual we’ve divided the work up into lists of what we’ve been doing to …
Some of the content designers at GDS have recently worked on making GOV.UK mainstream pensions content clearer, reducing duplication and improving user journeys. This work’s been informed by research about retirement carried out by the GDS service team, plus research by …
...reality and it requires a cross-government effort. We need your help! For our improvements to navigation and orientation we’ve: worked with Department for Education and agencies to provide the information...
On 10 October, we had the first of our GOV.UK quarterly showcase events. This is a new regular event to keep the people who most need to know informed about our performance, progress and plans. The session included: introductions from …
The GOV.UK app went live in public beta in July 2025. Find out what’s been happening, and what’s coming next, on the GDS blog.