User insights help us to understand how we can develop GOV.UK to ensure it continues to meet people’s needs and work well for everyone. Learn about some of 2025’s main findings across the GOV.UK website, app and social media channels.
We've blogged about how we're bringing our different subject taxonomies together and allowing content designers to tag with a single topic, describing what the content is about. We also have to work out how to present topic pages to users …
...who are working on our Technical Support team for the week. They’re there specifically to provide support and to deal with problems on the site. When something has gone wrong,...
...And it makes you recognise your own assumptions as a content designer. At the GOV.UK content conference beta, I ran a session to tell the content community about some guerrilla...
...rent property from 1 February 2016. we’ve also updated 3 pieces of mainstream content private renting, check tenant right to rent documents and penalties illegal renting and added a homepage...
In this guest post, Amanda McMahon of the Disclosure and Barring Service (DBS) talks about working with subject matter experts (SMEs) to improve GOV.UK content and user engagement. Towards the end of last year, I started thinking about improving content …
...a better description for what we do than 'proposition managers'. Second, in response to a number of requests, we’ve created a new inbox for GOV.UK enquiries. It’s the place to...
Why is the topic taxonomy important? We want users to be able to find related content across government about a particular topic via a single browse structure. This is central to the vision for improving navigation on GOV.UK, as Ben …
As Neil explained in the GOV.UK 3rd birthday post, we’re focused on 2 main priorities for the rest of this financial year.
One of the biggest frustrations users sometimes have with GOV.UK is the difficulty of finding what they need - and discovering what they don’t yet know they need - through site search and navigation.
...that, I’ll also be developing a renewed vision for what GOV.UK should become in the years ahead. I’m keen to hear from people inside and outside of government with ideas...
The GOV.UK app went live in public beta in July 2025. Find out what’s been happening, and what’s coming next, on the GDS blog.