Designing GOV.UK Chat for the GOV.UK app
Designing GOV.UK Chat for the GOV.UK app
Learn how we designed GOV.UK Chat to integrate into the GOV.UK app and the improvements we made based on user insights.
Working with subject matter experts to improve content
In this guest post, Amanda McMahon of the Disclosure and Barring Service (DBS) talks about working with subject matter experts (SMEs) to improve GOV.UK content and user engagement. Towards the end of last year, I started thinking about improving content …
Introducing GOV.UK's Policy and Engagement Team
...a better description for what we do than 'proposition managers'. Second, in response to a number of requests, we’ve created a new inbox for GOV.UK enquiries. It’s the place to...
Developing a subject-based taxonomy for GOV.UK
Why is the topic taxonomy important? We want users to be able to find related content across government about a particular topic via a single browse structure. This is central to the vision for improving navigation on GOV.UK, as Ben …
Rebuilding GOV.UK's publishing tools
As Neil explained in the GOV.UK 3rd birthday post, we’re focused on 2 main priorities for the rest of this financial year.
Improving navigation on GOV.UK
One of the biggest frustrations users sometimes have with GOV.UK is the difficulty of finding what they need - and discovering what they don’t yet know they need - through site search and navigation.
Happy 3rd birthday, GOV.UK
...that, I’ll also be developing a renewed vision for what GOV.UK should become in the years ahead. I’m keen to hear from people inside and outside of government with ideas...
Getting the content design community together
Guest post from Dave Hallworth, Managing Editor at the Department for Education (DfE), and Jeni Pitkin, Digital Content Officer at the Department for Business, Innovation and Skills (BIS). In January 2015 we went to the GDS Content Design Conference. This …
What we’re working on: 2 October 2015
...SaBRE, Horizon 2020 and 26 HM Tribunals (just courts left to go!) Mission: Content improvement themes alpha completed our Certificate of Professional Competence driver content improvement theme to improve the...
Improving forms, killing PDFs and Google Analytics: the second GOV.UK local meetup
...lot of respect for the work that had been done to publish the Summer 2015 Budget in HTML. Using Google Analytics, we can now track how often PDFs are downloaded....
What we’re working on: 21 September 2015
...other colleagues across government, we’ve also: enabled GDS content designers to create short ('friendly') URLs without the need for developer input fixed a bug that stopped the Whitehall publishing application...
Related content and links
Download the GOV.UK app
The GOV.UK app went live in public beta in July 2025. Find out how to download it for free on GOV.UK.