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5 things we learned testing GOV.UK Chat: an AI assistant for government

Three rounded rectangle shapes against a dark blue background. The shapes contain the text "Learnings from Chat"

5 things we learned testing GOV.UK Chat: an AI assistant for government

Learn about the key findings from our pilots of GOV.UK Chat, and how we’ve evaluated its performance ahead of the next phase.

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Upgrade to Universal Analytics: done!

Posted by: Peter Jordan, Posted on: 8 June 2015 - Categories: User insights

I wrote on 22 May about our plans to complete the migration to Universal Analytics on 2 June. I’m delighted to say the mission is achieved. Why we've moved Universal Analytics includes new features, which we'll be exploring later in …

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What we’re working on: 5 June 2015

Posted by: Neil Williams, Posted on: 3 June 2015 - Categories: What we're working on

...continued to replace detailed guidance categories with topics and subtopics, and link mainstream browse through to topics reviewed 75% of all GOV.UK content as part of the ongoing work to...

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Consolidating and linking up browse categories on GOV.UK

Posted by: Ben Andrews and Vicky Buser, Posted on: 29 May 2015 - Categories: Product changes

This is an update on some work we’re doing to make it easier to find things on GOV.UK. As explained in the previous post, part of the solution to help users find what they need is to reduce the number …

Read more of Consolidating and linking up browse categories on GOV.UK - 7 comments

Upgrading to Universal Analytics

Posted by: Peter Jordan, Posted on: 22 May 2015 - Categories: User insights

Last year, Google released the enhanced version of Google Analytics, Universal Analytics. We’ve been running the Universal Analytics code in parallel with classic Google Analytics to test data accuracy. We’re happy with it and so we'll now switch the GOV.UK …

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What we’re working on: 11 May 2015

Posted by: Neil Williams, Posted on: 11 May 2015 - Categories: What we're working on

...changes to centrally-managed content including: annual uprating of fees and charges across 150+ URLs changes relating to the new tax year including rules for pensions, capital gains tax, marriage allowance,...

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How GOV.UK is handling the election

Posted by: GDS team, Posted on: 29 March 2015 - Categories: How we work
Polling Station

...help you see what's going on as the election approaches. Register to vote People can register to vote at www.gov.uk/register-to-vote up until 20 April. We'll continue to promote this on...

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The beginnings of a content strategy for GOV.UK

Posted by: Stephen Gill, Posted on: 27 March 2015 - Categories: User insights, Working with us
Draft content strategy posted on a wall, with annotations

GOV.UK has done some significant things to improve the content that government publishes.

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What's next for manuals

Posted by: Rebecca Cottrell, Posted on: 27 March 2015 - Categories: Product changes

We’re testing and launching changes to the manuals format, as the first of our improvement plans. These improvements will roll out over the next few weeks. Search a manual We’re adding internal search of the contents of a manual, accessed …

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Rediscovering campaigns on GOV.UK

Posted by: Ben Parsons, Posted on: 26 March 2015 - Categories: User insights, Working with us

In 2 years GOV.UK has changed a lot. However, the campaign format (as used for the fire kills campaign) hasn’t seen the same improvement as other areas. So we launched a discovery phase earlier this year to understand more about …

Read more of Rediscovering campaigns on GOV.UK - 5 comments

Possible new categories for this blog

Posted by: Elena Findley-de Regt, Posted on: 26 March 2015 - Categories: User insights

We’re planning to update the categories that Inside GOV.UK blog entries can be tagged to. We have 30 categories right now - some of which are duplicates (eg 'search' and 'search & navigation') or too vague (eg 'GOV.UK'). We’ve looked …

Read more of Possible new categories for this blog - 5 comments
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Inside GOV.UK

A blog about running and improving GOV.UK, for anyone who is working on GOV.UK or interested in how the digital home of the UK government works. Written by the Government Digital Service team.

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Graphic showing 3 mobile phone screens with GOV.UK app on them. Title "GOV.UK Public beta"The GOV.UK app went live in public beta in July 2025. Find out what’s been happening, and what’s coming next, on the GDS blog.

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