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5 things we learned testing GOV.UK Chat: an AI assistant for government

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5 things we learned testing GOV.UK Chat: an AI assistant for government

Learn about the key findings from our pilots of GOV.UK Chat, and how we’ve evaluated its performance ahead of the next phase.

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Content best practice: let's keep talking

Posted by: John Turnbull, Posted on: 11 February 2015 - Categories: Best practice

“We’re going to split you into groups and get you to do the work.” Words that strike fear into the hearts of conference-goers everywhere, but the delegates at the GDS Content Design Conference were equal to the task.

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GOV.UK’s firebreak: why and how we spent a month working differently

Posted by: Neil Williams, Posted on: 6 February 2015 - Categories: How we work

...departments and policy section of GOV.UK, one weekend my delivery manager Pete unilaterally deleted the backlog I had lovingly groomed. I was furious for weeks, but it turned out to...

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Roadmap update: Wednesday 4 February

Posted by: Neil Williams, Posted on: 4 February 2015 - Categories: What we're working on

...databases simplified the code for finders and integrated them with the new publishing pipeline refactored the layout of all mainstream formats to use the new responsive grid system and addressed...

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Improving how we use HTML publications - part 2

Posted by: gov.uk archive author, Posted on: 3 February 2015 - Categories: User insights, Working with us

...wishlist included: better tables, eg adding table editor more flexibility with numbered points the top publication header to be more response to the scale of documents to reduce the size...

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Using HTML publications on GOV.UK - part 1

Posted by: gov.uk archive author, Posted on: 3 February 2015 - Categories: User insights, Working with us

...comply with open standards Better for search There’s so much great metadata in HTML publications. We should, of course, make sure that PDFs we publish have this same metadata, but...

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What’s next for the content design community

Posted by: Padma Gillen, Posted on: 30 January 2015 - Categories: Working with us

At last week's Content Design Conference a few of us huddled around a table at Impact Hub Westminster to talk about one of my favourite things: the future.

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Roadmap update: Friday 16 January

Posted by: Neil Williams, Posted on: 16 January 2015 - Categories: What we're working on

...and process improvements On the tech and process side, we plan to: trial the idea of creating 1-page vision statements per product area to communicate the direction of travel more...

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Introducing GOV.UK proposition managers

Posted by: Amy Khan, Graham Francis and Tom Scott, Posted on: 15 January 2015 - Categories: Working with us

Last year, colleagues across government did some great work on the GOV.UK proposition. Now 3 proposition managers are in place to continue this work, as well as help publishers get the most from GOV.UK.

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Who looks at GOV.UK during Christmas?

Posted by: Ashraf Chohan and Paul Cronk, Posted on: 26 December 2014 - Categories: User insights
GOV.UK Christmas image

While most of us are tucking into a turkey, or watching the mandatory re-run of Chitty Chitty Bang Bang, some people take the time to go onto GOV.UK. Traffic on the site was at 20% of normal levels, but that …

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300+ websites to just 1 in 15 months

Posted by: Mark Hazelby, Posted on: 19 December 2014 - Categories: Transition

It's hard to believe that a little over 15 months ago each of the government’s 300+ agencies and arm’s length bodies (ALBs) had their own website.

Read more of 300+ websites to just 1 in 15 months - 6 comments
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Inside GOV.UK

A blog about running and improving GOV.UK, for anyone who is working on GOV.UK or interested in how the digital home of the UK government works. Written by the Government Digital Service team.

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Graphic showing 3 mobile phone screens with GOV.UK app on them. Title "GOV.UK Public beta"The GOV.UK app went live in public beta in July 2025. Find out what’s been happening, and what’s coming next, on the GDS blog.

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