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GOV.UK has entered the Chat: our vision for GOV.UK Chat

A white text box is displayed in front of a light blue background. The text box reads "Hello, I'm GOV.UK Chat"

GOV.UK has entered the Chat: our vision for GOV.UK Chat

Learn about our plans for GOV.UK Chat, the AI-powered chat system we’ve built as an easier, quicker way to interact with government.

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Content and publishing guidance update: 12 November

Posted by: Clare Lenton, Posted on: 12 November 2014 - Categories: Best practice, Product changes

When we moved our content and publishing guidance into one place, we said we’d let you know every couple of sprints what we’ve done and what we’ll do next. So here’s our latest update. What we did We added: new …

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Content clinic: 27 November

Posted by: Lynne Roberts, Posted on: 11 November 2014 - Categories: Best practice, Events

We’re back in London for the content clinic this month, which will be held at the Department for Transport on 27 November. It’s a great opportunity to meet other editors, get answers to your questions and tell us more about …

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Roadmap update: Friday 7 November

Posted by: Neil Williams, Posted on: 7 November 2014 - Categories: What we're working on

...new ‘info’ pages, revealing user needs and usage data to help content designers measure performance and improve their content enabled translation of content in Whitehall publisher into Estonian made several...

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Improvements to smart answers

Posted by: Roo Reynolds, Posted on: 6 November 2014 - Categories: Product changes

We’re improving smart answers, both how they’re presented and how they work under the covers. Smart answers are one of the formats we use on GOV.UK to make it easy (or at least, easier) for users to find out what …

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How soon do users see content after you’ve pressed ‘publish’?

Posted by: Graham Francis, Posted on: 5 November 2014 - Categories: Working with us

We often get asked how long it takes for content to appear on the GOV.UK site after it's been published in Whitehall publisher. Publishing times: when does content go 'live'? Always check our guidance on How to publish on GOV.UK for up-to-date …

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Content clinic in Sheffield: what we talked about

Posted by: Persis Howe and Lynne Roberts, Posted on: 4 November 2014 - Categories: Best practice, Events

Our second content clinic field trip took us to Sheffield. More than a dozen content designers came together to talk about what works or doesn’t work for them on GOV.UK. Open data formats Linda Humphries spoke again about government taking the …

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Organisation pages: choose your own layout

Posted by: Alan Maddrell, Posted on: 3 November 2014 - Categories: Product changes

We've changed organisation pages so you can include either what were called 'featured services and guidance' or 'top tasks' links at the top of the page - but not both.

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How users navigate between sections on GOV.UK

Posted by: Ashraf Chohan, Posted on: 31 October 2014 - Categories: User insights

I’ve recently been analysing how users navigate their way around GOV.UK and want to share the findings. There were more than 56 million visits to GOV.UK in September 2014, a new monthly record. My task was to summarise where users …

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Linking to external publications: now clearer and more flexible

Posted by: Daniel Roseman, Posted on: 30 October 2014 - Categories: Product changes

We’ve made it easier to link to publications hosted outside GOV.UK in a way which is clear and useful for users. When you use the publication format you have 3 options: upload a file create an HTML attachment indicate the publication is …

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Info pages: publishing data about user needs and metrics

Posted by: Jake Benilov, Posted on: 29 October 2014 - Categories: Product changes, User insights
Image of the "Apply for a UK Visa" info page

We’ve just launched ‘info’ pages on GOV.UK. These pages aim to help anyone who publishes on GOV.UK to: start content design with user needs spot problems and potential improvements with existing content

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Inside GOV.UK

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