GOV.UK’s most-viewed content gives us crucial guidance about what our users are looking for and how we can develop our services. From a historic Coronation to key tax updates and a new system of emergency alerts, here were some of 2023’s big moments.
We’ve launched a new tool to help people find licences for their businesses, homes and other activities. Here’s how we delivered a successful outcome for users and what happens next.
At the bottom of most pages on GOV.UK, we ask ‘Is there anything wrong with this page?’. We collect the responses anonymously, in our Feedback explorer tool, sometimes called Feedex. These responses help content designers and publishers fix what’s wrong …
We’ve set up a trending searches dashboard to show search terms that people are looking for more than usual in GOV.UK site search. This can help you to spot emerging or rising user needs and react quickly to make sure …
At the most recent content clinic we tried out a new format - an ‘unconference’. Everyone suggested what they wanted to talk about and then we voted. The most popular topics were: how can reviewers see a preview of HTML …
...been done in the week, and what’s coming up next week. Manuals We talked about the new manuals format and showed off this great example from the Department for Education...
During the recent GOV.UK firebreak, we made some improvements to info pages. These are the ‘shadow’ pages that exist for almost every page on GOV.UK. They show user needs for that page and metrics about how well the page meets …
We’ve just launched ‘info’ pages on GOV.UK. These pages aim to help anyone who publishes on GOV.UK to: start content design with user needs spot problems and potential improvements with existing content
The information in this blogpost may now be out of date. See the current GOV.UK content and publishing guidance. GDS runs a content clinic once a month, to give editors and writers from departments and agencies a chance to ask …
The information in this blogpost may now be out of date. See the current GOV.UK content and publishing guidance. The GOV.UK content clinic is an opportunity for departmental and agency editors to meet each other and get their questions answered by …