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Sharon McDonald, Lead User Researcher, GDS

How we’re designing GOV.UK Chat

Posted by: Kuba Bartwicki, Lead Designer, GDS, Sharon McDonald, Lead User Researcher, GDS, Lucy McArthur, Interaction Designer, GDS, Aisling Sweeney, Content Designer, GDS and Robert Sewell, Senior User Researcher, GDS, Posted on: 28 November 2024 - Categories: How we work, User insights, What we're working on
3 mobile phone screens displaying GOV.UK Chat. A user has asked ‘Can I claim capital allowances for a house?’ and GOV.UK Chat has provided an answer, plus 2 links to check it on GOV.UK.

Learn more about our approach to designing GOV.UK’s experimental chatbot.

Read more of How we’re designing GOV.UK Chat - 5 comments

The findings of our first generative AI experiment: GOV.UK Chat

Posted by: Dr Matthew Gregory, Lead Data Scientist at GDS, Alessia Tosi, Data Scientist at GDS, Sharon McDonald, Lead User Researcher, GDS and Robert Sewell, Senior User Researcher, GDS, Posted on: 18 January 2024 - Categories: Data, User insights, What we're working on
A screenshot of the experimental GOV.UK Chat system. A user has typed in a question and the system is generating a response. The question reads “As a small business, do I need to charge VAT to people in Italy when I sell a service online?”

GOV.UK has run its first generative AI experiment to see how a Large Language Model (LLM) would work using GOV.UK content. Here are our early findings.

Read more of The findings of our first generative AI experiment: GOV.UK Chat - 27 comments

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