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GOV.UK has entered the Chat: our vision for GOV.UK Chat

A white text box is displayed in front of a light blue background. The text box reads "Hello, I'm GOV.UK Chat"

GOV.UK has entered the Chat: our vision for GOV.UK Chat

Learn about our plans for GOV.UK Chat, the AI-powered chat system we’ve built as an easier, quicker way to interact with government.

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Roadmap update! Quarter 1 roundup and what we're doing in quarter 2

Posted by: Jen Allum - Former Director, GOV.UK, Posted on: 22 August 2016 - Categories: Vision and plans, What we're working on

...content operating model mission As we’re learning, we’re updating the goals in our roadmap. This work is laying the foundations for what we plan to focus on in the 2017...

Read more of Roadmap update! Quarter 1 roundup and what we're doing in quarter 2 - 2 comments

What we’re working on: 19 August 2016

Posted by: Hemita Bhatti, Posted on: 19 August 2016 - Categories: What we're working on

This is a list of what we’ve been working on since the last update on 5 August 2016, and what we plan to do next. As usual we’ve divided the work up into lists of what we’ve been doing to keep …

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What we're working on: 5 August 2016

Posted by: Keith Emmerson, Content Product Lead, Posted on: 5 August 2016 - Categories: What we're working on

This is a list of what we’ve been working on since the last update on 22 July 2016, and what we plan to do next. As usual we’ve divided the work up into lists of what we’ve been doing to …

Read more of What we're working on: 5 August 2016 - 6 comments

Content queries come in all shapes and sizes

Posted by: Constance Cerf, Posted on: 4 August 2016 - Categories: Content, How we work

In December last year I got a very exciting call. A month later I started as Government Digital Service’s (GDS) first junior content designer.

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How we deal with product requests on GOV.UK

Posted by: Liz Lutgendorff, Posted on: 2 August 2016 - Categories: How we work

At GOV.UK we get an average of 120 product support requests a month from the public and organisations across government.

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The Specialist Publisher rebuild: behind the scenes

Posted by: Jen Allum - Former Director, GOV.UK, Posted on: 29 July 2016 - Categories: Product changes, What we're working on

...are migrating it to use the new Publishing Platform, as its centralised data store. The Highway Code uses the 'manuals' format Our progress We’ve already deployed two Finders live in...

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Managing links to local authority websites

Posted by: Mark Mcleod, Posted on: 27 July 2016 - Categories: Product changes

We’ve been working to improve how GOV.UK users find services and content provided by local authorities and councils, or our ‘local links mission’ for short. I’m writing this post to explain a bit more about the mission. I also want …

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What we’re working on: 22 July 2016

Posted by: Hemita Bhatti, Posted on: 22 July 2016 - Categories: What we're working on

This is a list of what we’ve been working on since the last update on 8 July 2016, and what we plan to do next. As usual we’ve divided the work up into lists of what we’ve been doing to …

Read more of What we’re working on: 22 July 2016 - 2 comments

Designing a content operating model for the next phase of GOV.UK

Posted by: Neil Williams, Posted on: 21 July 2016 - Categories: Content, Vision and plans

...for how GDS and departments can begin working towards it from the 2017 to 2018 financial year. We hope to be working with early adopter departments/agencies on developing a roadmap...

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Changes to the style guide: no more eg, and ie, etc

Posted by: Persis Howe, Posted on: 20 July 2016 - Categories: Best practice, Content

We’ve found that several programs that read webpages for those with visual impairment read ‘eg’ incorrectly, so we’re updating the style guide. Most people who use these programs are used to their quirks, but it’s jarring to hear the wrong …

Read more of Changes to the style guide: no more eg, and ie, etc - 55 comments
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Inside GOV.UK

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