As a content designer, it’s often hard to know how to best use the insights from discovery research. It can feel like a big leap to take a research finding and translate it into words on a page. This is …
Good content is always easy to read and understand - but sometimes you need to get to know users better before you can choose the right words. We write for everyone in the UK on GOV.UK, so we’re always trying …
The content team is dealing with more requests than ever before, and there wasn't a small amount to begin with. Liz Lutgendorff’s post from last December on the content team’s year in numbers gives you a sense of the amount …
The GDS content team are believers in iteration and continuous improvement. We spend a lot of time iterating: making improvements to GOV.UK's content based on user research and insight from analytics. But what do you do when you’ve got a …
As of 6 April 2016, every dog in the UK must be fitted with a microchip - all 8 million of them. Currently around 60% of them are sporting ‘chips. Not a bad start, but that’s still a significant number …
In the GOV.UK content team we spend 20% of our time on ‘improvement themes’ where we iterate content based on data and user feedback. We identify content that needs improving by working with performance analysts, user researchers and analysing feedback …
Education is the first theme of the GDS finding things project, and early years is the first content area. As we’ve now completed our audit of the early years content, and it went pretty smoothly, other departments have been asking …
The finding things taxonomy work has completed the first content audit. This involved editors from different organisations reviewing all the content about early years education and childcare provision (eg childminding). Here's how we got on.
I know many of you are having trouble getting places on our training to write for and publish on GOV.UK. So I wanted to give you an update. We’ve been busy Since April we‘ve trained about 1,100 people in about …
Last week we refreshed the content about the driving test on GOV.UK. It's the biggest change that's been made to it since the beta of GOV.UK launched back in February 2012.
GOV.UK is moving to be multi-channel. Learn more about our priorities by reading our strategy for growth.
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