User insights
While most of us are tucking into a turkey, or watching the mandatory re-run of Chitty Chitty Bang Bang, some people take the time to go onto GOV.UK. Traffic on the site was at 20% of normal levels, but that …
Performance analysts are at the heart of helping GDS digital teams understand user needs. But we’ve become increasingly aware of the user needs in the rest of government for data, analysis and reporting. We’ve been working to support these needs …
I’ve recently been analysing how users navigate their way around GOV.UK and want to share the findings. There were more than 56 million visits to GOV.UK in September 2014, a new monthly record. My task was to summarise where users …
We’ve just launched ‘info’ pages on GOV.UK. These pages aim to help anyone who publishes on GOV.UK to: start content design with user needs spot problems and potential improvements with existing content
As we transition more organisations and their related content onto GOV.UK we increase the likelihood of returning lower quality results to our users. This blog post outlines one approach we are looking at called scoped search, or automatic filtering, to …
Government publishes lots of news. Every month, we add around 500 news stories to GOV.UK. We know from our metrics that large numbers of people are reading news content - there are roughly 4 million monthly page views for news stories …
We recently blogged about using Tableau to visualise how 'departments and policy' content is being viewed on GOV.UK based on data for May.
...practice - this information was grouped under ‘pharmaceutical industry’. There are also a number of people working in the pharmaceutical industry who want to find out about drug safety information...
We recently wrote about how we’re changing browse pages across GOV.UK. Here’s a bit more detail about how we tested and iterated the designs.
Recently a small team of us have been revisiting the GOV.UK navigation and search. We’re making lots of changes, big and small, to make moving around GOV.UK easier. This blog post is about the problems people have been having with …