Discover what we’ve learned in the year since the GOV.UK website fully migrated to Google Analytics 4, and how our use of data is evolving as GOV.UK expands to multiple digital channels.
Content editors came together at the Home Office last week to share knowledge, ask questions and discuss common themes. Here’s what we talked about. GDS updates Mainstream content designer John Turnbull talked about how to write Zendesk tickets. He’s shared …
We’ve just started our third round of GOV.UK content spot checks and we’ve made some changes to the way we do it. In the first 2 rounds of spot checks we only reviewed content published by government departments. For the …
We know through user research that people with specialist user needs want to see everything about their specialisms. They want to know when content has changed and quickly understand what has changed. So we’ve made a couple of improvements to …
Performance analysts are at the heart of helping GDS digital teams understand user needs. But we’ve become increasingly aware of the user needs in the rest of government for data, analysis and reporting. We’ve been working to support these needs …
In the 2 years since GOV.UK launched, we’ve learned a lot about the government users of GOV.UK. This includes both specialists who produce information, and the digital publishing teams that work with them to make sure their information is in …
Content designers across government asked for a way to download lists of documents from Whitehall to help them audit their content on GOV.UK. Some departments needed to tidy up content that was migrated during transition, and others need to look …
...work with the Ministry of Justice and Her Majesty's Courts and Tribunals Service to look at third party publishing, via a new API, of a page on GOV.UK for every...
The Charity Commission recently joined GOV.UK. Prior to that move, Sam Brierley, Head of Digital Content, centralised publishing. This move reduced costs and printed pages and improved content on the website. Here’s his story. Back in 2009, I moved the …
We’ve recently simplified the way we link to local services like Report a litter problem, Find out your rubbish collection day and many more. Our colleagues in DCLG got in touch to let us know that when users follow links …
When we moved our content and publishing guidance into one place, we said we’d let you know every couple of sprints what we’ve done and what we’ll do next. So here’s our latest update. What we did We added: new …