Designing GOV.UK Chat for the GOV.UK app
Designing GOV.UK Chat for the GOV.UK app
Learn how we designed GOV.UK Chat to integrate into the GOV.UK app and the improvements we made based on user insights.
Improvements to info pages
During the recent GOV.UK firebreak, we made some improvements to info pages. These are the ‘shadow’ pages that exist for almost every page on GOV.UK. They show user needs for that page and metrics about how well the page meets …
Rethinking the GOV.UK policy format: what our users told us
We're changing the policy format to better meet users' needs and get people to what they need faster.
First HMRC manual on GOV.UK - give us your feedback
...to make them more user-friendly and bring them in line with GDS design principles. Between the backend and frontend sits the newly developed “write API” that allows HMRC editors to...
Roadmap update: Monday 23rd February
...priority) readying the site for the election making it easier for users to find things through site search and navigation making the publishing software simpler and more flexible The April...
Content best practice: let's keep talking
“We’re going to split you into groups and get you to do the work.” Words that strike fear into the hearts of conference-goers everywhere, but the delegates at the GDS Content Design Conference were equal to the task.
GOV.UK’s firebreak: why and how we spent a month working differently
...departments and policy section of GOV.UK, one weekend my delivery manager Pete unilaterally deleted the backlog I had lovingly groomed. I was furious for weeks, but it turned out to...
Roadmap update: Wednesday 4 February
...databases simplified the code for finders and integrated them with the new publishing pipeline refactored the layout of all mainstream formats to use the new responsive grid system and addressed...
Improving how we use HTML publications - part 2
...wishlist included: better tables, eg adding table editor more flexibility with numbered points the top publication header to be more response to the scale of documents to reduce the size...
Using HTML publications on GOV.UK - part 1
...comply with open standards Better for search There’s so much great metadata in HTML publications. We should, of course, make sure that PDFs we publish have this same metadata, but...
What’s next for the content design community
At last week's Content Design Conference a few of us huddled around a table at Impact Hub Westminster to talk about one of my favourite things: the future.
Related content and links
Download the GOV.UK app
The GOV.UK app went live in public beta in July 2025. Find out how to download it for free on GOV.UK.