Learn about our plans for GOV.UK Chat, the AI-powered chat system we’ve built as an easier, quicker way to interact with government.
Some of you may have noticed that we've deleted the long list of user stories in the "icebox" of our public Pivotal Tracker project for the Departments and Policy section of GOV.UK and corresponding publishing tool. Don't worry, none of your …
The information in this blogpost may now be out of date. See the current GOV.UK content and publishing guidance. We’ve been asked recently what type of organisation gets a presence on GOV.UK - and what sort of presence they get. …
...involved in the activity described by each page. But what does that data look like as a whole? Just before Christmas, developer Edd Sowden thought it might be interesting to...
Faster documents filter in publisher Editors often tell us that the slow and confusing documents filter is the worst bit of the departments and policy publisher. So we've made it quicker. We've also redesigned it so that you can select …
...mix of users, you can also include a couple of questions in the screener to help segment participants. For example, if you want a mix of frequent/infrequent users, ask how...
The information in this blogpost may now be out of date. See the current GOV.UK content and publishing guidance. Now that agencies and ALBs are beginning to create detailed guides, based on their validated user needs, we thought it would …
The information in this blogpost may now be out of date. See the current GOV.UK content and publishing guidance. Our analytics guru Lana Gibson recently showed us how to improve our users’ experience by looking at what people were searching …
Back in June, I wrote about retiring our format icons — they didn’t test well and ultimately weren’t useful to users. Though the icons were removed, we kept the format names. These are labels that denote the type of content …
GDS places a lot of emphasis on user needs, and with good reason. Without knowing what our users’ needs are, how can we provide them with the right information and...
Earlier in the month, we introduced a feature to GOV.UK which allowed users to get a sneak preview of CSV files without having to download them. When we wrote about the change we promised to give you some early feedback …
The GOV.UK app went live in public beta in July 2025. Find out what’s been happening, and what’s coming next, on the GDS blog.