Designing GOV.UK Chat for the GOV.UK app
Designing GOV.UK Chat for the GOV.UK app
Learn how we designed GOV.UK Chat to integrate into the GOV.UK app and the improvements we made based on user insights.
Do people read your emails?
Posted by:
Tara Stockford, Senior Performance Analyst at GOV.UK, GDS, Posted on:
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Categories:
User insights
Like a lot of teams working in government departments, we send round regular update emails to a large group. Often, we don't hear anything back. Is this because people aren't interested, or because we're giving them all the information they …
Agencies and arm’s length bodies: transition to GOV.UK
The first government agencies have now started their move onto GOV.UK. There's a big challenge ahead. This stage of the transition will bring more than 300 agencies and arm’s length bodies (ALBs) into a single website, GOV.UK. Once it's completed, GOV.UK will see …
Mapping how users get to government content on GOV.UK
Visualising analytics data can help us see trends and gain insights into things that aren’t possible to see just by looking at the numbers in our standard analytics interface. The diagram above (and here in an interactive form) is one …
Updating smart answers and calculators
There are 3 main reasons why smart answers, tools and calculators take longer to update than normal (what we call flat) content. They are often more complicated This isn’t to say that flat content isn’t complicated - translating complex tax …
Lost for words: Google stops providing keywords
We have evangelised about the importance of analysing search data to help define user needs and measure the effectiveness of GOV.UK content. Unfortunately, one of the most important sources of data is drying up: what people searched for in Google …
Coming in this sprint: featuring on topics, changes to HTML publications and more
...play catch-up, so we'll probably do this for every sprint from now until we've got them back in check. Multiple, ordered HTML versions with metadata. Ongoing from last sprint, we're...
Top task links: updated guidance
The information in this blogpost may now be out of date. See the current GOV.UK content and publishing guidance. So over the past few weeks, we’ve been talking to a bunch of government organisations about updating your homepages to follow …
Why attachments/HTML versions are now mandatory on publications
...correspondence with ministers and officials (like decision letters). These still fit the definition, albeit less clearly. In the middle of that scale sit things like transparency data and responses to...
The HTML curriculum
...2014 national curriculum, published yesterday by the Department for Education (DFE), are all in our HTML publications format. Our new, national curriculum-approved, style for displaying fractions It's a natively digital...
Improving browse and navigation
In the last few weeks, we've been taking a look at how people browse and navigate GOV.UK. We've just made a start with some HTML prototypes and research in the usability lab.
Related content and links
Download the GOV.UK app
The GOV.UK app went live in public beta in July 2025. Find out how to download it for free on GOV.UK.