Redesigning change notes and measuring the result

Usually, users want to see the latest and most up to date information on a given policy, announcement, consultation etc. But they may also want to know how it has changed. We have this information, because our publishing tool requires …

The future of detailed guides

Reviewing detailed guides Before we begin the agency transition, GDS has been reviewing the detailed guidance format. We’ve looked closely at the performance data, talked to departments about how they use it, and carried out user testing to see how …