GOV.UK’s most-viewed content gives us crucial guidance about what our users are looking for and how we can develop our services. From a historic Coronation to key tax updates and a new system of emergency alerts, here were some of 2023’s big moments.
Getting the title of your content right is vital. When you get it right, users can find it and use it. When you get it wrong, it can really cause problems.
The content team is dealing with more requests than ever before, and there wasn't a small amount to begin with. Liz Lutgendorff’s post from last December on the content team’s year in numbers gives you a sense of the amount …
Education is the first theme of the GDS finding things project, and early years is the first content area. As we’ve now completed our audit of the early years content, and it went pretty smoothly, other departments have been asking …
The finding things taxonomy work has completed the first content audit. This involved editors from different organisations reviewing all the content about early years education and childcare provision (eg childminding). Here's how we got on.
...about using your own car for the test was www.gov.uk/practical-driving-test-for-cars/rules-for-cars-used-for-driving-tests. So we've made the URLs shorter and more memorable. The guide is now at www.gov.uk/driving-test, and the part about using...
DVLA’s contact centre is the largest single-site contact centre in government and it gets over 1 million calls each month. The volume has increased since the changes to important services such as vehicle tax, and scrapping the paper counterpart driving …
...feedback on the pages when they couldn’t find something a high number of on-page searches users moving back and forth between the 2 guides because they couldn't find what they...
The GOV.UK content team is responsible for updating over 3,200 pieces of content (what we refer to as mainstream content). The content team is made up of about 25 content designers, supported by 2 delivery managers, 2 performance analysts, 3 …
For the first time on GOV.UK, we published the Budget as a web page. We know that publications work better as HTML publications rather than PDFs. They’re better for search, better for mobile and comply with open standards. Let’s HTML …
GOV.UK is moving to be multi-channel. Learn more about our priorities by reading our strategy for growth.
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