Designing better content for lorry and bus drivers
During the summer months, we worked with the Driver and Vehicle Standards Agency (DVSA) to improve the content on GOV.UK for lorry and bus drivers.
How we work
How spike week helped us see the wood for the trees
Posted by:
David Singleton and Tatiana Soukiassian, Posted on:
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Categories:
How we work, Product changes
At GOV.UK, one of our priorities until the end of March is rebuilding our publishing tools. This is so that it will be easier to improve them in the future, and make them reusable for third parties. As part of …
A year in the life of the GOV.UK content team
The GOV.UK content team is responsible for updating over 3,200 pieces of content (what we refer to as mainstream content). The content team is made up of about 25 content designers, supported by 2 delivery managers, 2 performance analysts, 3 …
Using analytics within product teams at GOV.UK
Posted by:
Jen Allum - Former Director, GOV.UK, Posted on:
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Categories:
How we work, Product changes, User insights
In the Core team (one of 4 product teams at GOV.UK) we look after the development and maintenance of many applications behind GOV.UK, including Whitehall Publisher. We collect lots of data about the usage of GOV.UK and how it performs …
Product decisions for GOV.UK
At the recent Content Conference we ran a session with editors in government to help them better understand how product decisions are made in GOV.UK. We received a lot of positive feedback from content designers saying that they found the insights …
What happens when things go wrong on GOV.UK
At GOV.UK, we’re constantly iterating our processes to give our users the best experience. Over the last 6 months we’ve been focussing on what we do when things go wrong. What is an incident? An incident is an event that …
Guerrilla testing content - it makes it better
John Ploughman is the Content Design Manager at the Driver and Vehicle Standards Agency. Guerrilla testing your content can help you to challenge the assumptions that subject matter experts make. And it makes you recognise your own assumptions as a content designer.
Working with subject matter experts to improve content
In this guest post, Amanda McMahon of the Disclosure and Barring Service (DBS) talks about working with subject matter experts (SMEs) to improve GOV.UK content and user engagement. Towards the end of last year, I started thinking about improving content …
Introducing GOV.UK's Policy and Engagement Team
Recently we’ve talked about the changes and improvements we’re planning to make to GOV.UK, like improving search and browse and making a more stable publishing platform. There’s another really important component, and that’s getting better at understanding the needs of …
Happy 3rd birthday, GOV.UK
GOV.UK will be 3 years old tomorrow. There’s lots to celebrate.
Related content and links
GOV.UK’s strategy for growth
GOV.UK is moving to be multi-channel. Learn more about our priorities by reading our strategy for growth.
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