Learn about our plans for GOV.UK Chat, the AI-powered chat system we’ve built as an easier, quicker way to interact with government.
On GOV.UK, we’ve just completed our 7th wave of usability benchmarking. It’s something we do every 6 months to get an insight into whether our efforts to improve GOV.UK are having a positive impact on the overall user experience.
This post is about two severity 1 incidents caused by problems with our third-party suppliers, and how they were resolved. The incidents affected the availability of GOV.UK.
I’m a content designer on GOV.UK and Sarah is a content editor at the Student Loans Company (SLC). Last quarter we worked together on improving content around applying for a means-tested student loan. As part of the process, students enter …
Between 8 and 9 August 2017, there was a problem with all GOV.UK smart answers that ask users to select a country from a drop-down menu. This post explains what caused the issue and how we solved it.
This post outlines a recent production issue on GOV.UK and how it was resolved. We’ve blogged in the past about what happens when things go wrong on GOV.UK, and also how we categorise and prioritise incidents.
When a new digital service is ready to be launched, GDS works with the department or agency behind it to create a starting point for the service. This is the point where a user moves from finding out information on …
We’ve been using A/B testing across 2 teams to make measurable improvements to common user journeys on GOV.UK. What is A/B testing? A/B testing is a method to compare two versions of a page against each other to determine which …
...We therefore used content within the environment theme to test ways of creating a taxonomy by collaborating with our colleagues in the Better Use of Data team. We made it...
...Imminence. This provides structured geographical data, such as postcodes. We added a more informative error message for problems with fetching information about postcodes. Now users won't see a mostly blank...
We’re embarking on a huge programme of work to design a single taxonomy and transform our operating model and the content that is published on GOV.UK. The aim of this work is to make it easier for people to find …
The GOV.UK app went live in public beta in July 2025. Find out what’s been happening, and what’s coming next, on the GDS blog.